All about us...
We are Adrián and José Mena, and Luis Carlos Jiménez, and we are a group of avid cyclist that have been involved with the sport for many years, decades if you add up all the three of us. You could say that as good "TICOS" we are very aware of two things that we all feel should always go together; Coffee and Bikes.
One day we started talking about this idea of starting our own Guided Tour business for our International friends and cycling colleagues. We know what we have here in Costa Rica and we want to share that with as many as possible. Costa Rica is a self proclaimed "GREEN" Country, so we thought what is more green that transportation or riding on our bicycles?
A Domestique is typically a cyclist that helps inside a team for a higher purpose, so let us be your Domestiques and show you some of the best and more demanding rides we have in Costa Rica.
Team
Adrián Mena
José Mena
Luis Carlos Jiménez Facio
Frequently Asked Questions...
What level do I need to participate in the tours?
Most of our tours are suitable for all levels, from beginners to advanced. Generally if you used to pedaling distances detailed in the description of each tour should be no problem to participate and enjoy the tours. Another important point is that our tours are 100% guided by one or two guides on bicycles depending on the size of the group (usually 1 guide per every 12 customers); We always travel in a group, regrouping ourselves every few kilometers in a way that prevents any client from being left behind or lost. We also have a few well assorted assistance stations and a support vehicle with our mechanic and capacity to transport bicycles and cyclists in the event of a difficult mechanical problem, fatigue, falls, etc., at the back of the group.
What is the difference between Domestique Bike Tours and the rest?
The customer comes first and we strive to make sure our tours and rides are well enjoyed.
The safety of our customers is in our full focus. All our decisions when planning a tour and when operating in the field are based on the fact that the safety of our customers must be guaranteed.
We select hotels, restaurants and suppliers in general very carefully so that they also provide the best service to our customers. In the case of transport, we have vehicles duly equipped and with the policies required to cover any eventuality. Our customers travel comfortably in our tours because we only use luxury transport.
We are always innovating to offer new routes and destinations. Nobody tells us about the routes we do; We invest time and resources in moving to each place and exploring the routes of the new tours that we present to our clients.
What guarantee do I have that the reserved tour will be done?
When booking we send you a digital receipt and if required it will also be sent physically to a postal address. Our tours are always operated as they comply with the minimum required customers.
What if a tour does not meet the minimum required customers?
If for some reason the minimum required is not met, we proceed to refund the deposited amount or a credit is kept so that the customer can use it on any other tour. However, we clarify that this is something that happens in very rarely, because fortunately our tours always have a high demand.
What if for some reason I can not attend a tour that already reserve and / or paid for?
All our tours have the refund policy published in their itinerary in case of cancellation by the client. This policy indicates the maximum dates to notify in case of cancellation and the amounts that will be returned to the client depending on the moment in which he/She notifies that he/She will not attend the tour. We recommend reviewing the reservation policy very well prior to reserving a spot. In general, if the cancellation is made 60 days or more before departure of the tour 100% of the reserved amount is returned to the customer; if cancellation is made between 60 and 30 days before departure 50% is returned and if canceled within 30 days prior to departure does not apply any refund. All this is due to operating costs incurred by Domestique Bike Tours and prepaid services to its suppliers (hotels, transportation, food, etc.)
How is the bicycle transported?
The customer is responsible for transporting the bicycle already packed to the airport where he departs from and presents the bicycle an the airline counter. Probably depending on the airline, there will be a bicycle transportation cost. But we will do everything possible to reach a deal with some airlines so that they do not charge you.
In the country of destination our team is responsible for assembling the bicycle prior to, and packing it at the end of the tour.
What happens if I have a mechanical problem in the middle of a ride?
In all our rides our mechanic is ready to assist you in case of any mechanical problem. If the damage is quite large and difficult to repair on site, there is always the option to use the support vehicle to make it to the final destination).
Can a passenger who does not ride a bicycle come? Is this possible?
Yes, of course! In all our tours we coordinate options for accompanying non-cyclists to enjoy equally or even more as we ride.
What happens with insurance?
As of 2019 all of our tours include a Traveler Policy. All our transportation also have their respective Insurance Policies.
As in any other adventure sport that involves a risk, it is required that our customers sign a "release of responsibilities form" prior to the start of each tour.
I still have some doubts, how can I contact you?
You can contact us via WhatsApp + 506-8854-6241 or by email at: [email protected]